Read our FAQs below to learn how to purchase and redeem

Q: Where can I purchase eTicket Bundles?

A: The first step is that you need to become a Palace Movie Club member, if you are not already. There is a free tier available and simple instructions for how to sign up can be found HERE.

eTicket Bundles can then be purchased via the Palace Movie Club Member Portal and you must be signed into your membership account in order to purchase.

Please note, only 1 eTicket Bundle can be purchased per transaction.

Q: Where can I access eTickets after purchasing? 

A: When booking online, find your purchased eTickets after signing into Member Tickets.  Alternatively, you can use your tickets at the box office, simply provide your Membership card or number, and request the use of your eTicket.

Q: Where can I see how many eTickets I have left? 

A: You can check how many you have left via the Member Portal.

Q: I haven’t received my eTicket Bundle after booking online. Where can I find it?

A: If you haven’t received your eTicket after making an online booking, make sure to double-check your junk inbox as sometimes Palace emails may default to this inbox.

You can search your junk inbox for [email protected].

If you are still unable to locate your eTicket, please call the cinema directly and they will be able to confirm your booking.  A full list of Palace Cinema contacts can be found at www.palacecinemas.com.au/cinemas.

Q: What are the specific terms and conditions of the Bundles?

A: Strictly valid at Palace Cinemas only - excludes Cinema Nova (VIC) Palace Nova (SA) and Luna Palace (WA). eTickets are valid for any general session of the film festival or the specific cinema they are purchased for but exclude Special Events, and may contain other exclusions for the specific festival or cinema. Booking fees apply when purchasing online. eTickets are non-transferable & non-refundable. Please choose film selections carefully as redemptions cannot be swapped once tickets have been booked. Festival eTickets expire at the completion of that years festival and cannot be transferred. Other general eTickets expire on the advertised date.

Q: Why is there an online booking fee? Is there a fee if I book at the box office?

A: The booking fee exists to cover various incremental costs incurred by providing online and I.T. services.

Q: Where can I get more help?

A: If you have any other queries or issues please contact [email protected]